Effective Communication – The Speed, Quality and Cost Triangle
Effective communication is critical to the success of any organization today. Executives and managers especially need to develop their communication skills in order to pass key messages along and influence others to act upon them.
While organizational communication has been discussed in multiple business books released today, authors tend to miss on why leaders don’t tend to communicate effectively in their organizations.
Peter Drucker the father of modern management has always stated that communication is what the listener does. Whether we believe that we have communicated effectively is irrelevant, it is on how the message is passed to the receiver.
Innovation Propelling Apple past Microsoft’s Dominance
A common phrase heard throughout the business world is “Past success does not dictate future success.”
This case has been proven with Apple passing Microsoft in market capitalization: the dollars invested towards a corporation through investments of shares.
The battle for investor confidence for Apple has been a long ten year journey, with constant doubters throughout the years wondering how a niche technology firm could even compare itself to a global conglomerate as fully established as Microsoft. For Apple, innovation succeeded, not just innovations in branding and marketing, but in products and services increasing consumer confidence as well.
Measurable and Non-Measurable Results – BP Oil Spill Case
With results only existing on the outside, only the customer determines what the organization’s measurables are.
Customers do not quantify results however, the organization determines what they choose to quantify.
Organizations have different measurables depending on what they contribute to society.
Management Control and Controls in Organizations
The rapid advances of technology in data and information systems have benefited organizations tremendously.
Every behavior turns into a result, and controls are designed to capture results that can be converted into useable data. However, the difference between “control” – the direction and actions of key tasks, and “controls” – past data processed through a systematic result is extensive.
Closing the gap between data analysis and effective behavior is a common hardship affecting the modern executive of the 21st century and beyond.